Terms of service

Terms & Conditions

Welcome to Ikie Matcha!

This website is owned and operated by Ikie.. Throughout the site, the terms “we,” “us,” and “our” refer to Ikie Matcha. We offer this website — including all the information, tools, and matcha-powered services available here — on the condition that you accept and follow the terms, conditions, and policies mentioned below.

By browsing our site and/or purchasing something from us, you become part of our Ikie Matcha community and agree to be bound by these Terms of Service (“Terms”). These Terms apply to everyone who uses the site, including browsers, shoppers, vendors, contributors, and curious tea lovers alike.

READ ME FIRST (PLEASE)

Before you click, sip, or checkout, please read these Terms of Service carefully. By using any part of this website, you’re agreeing to these rules. If you're not okay with any part of the terms, we kindly ask you not to use the site or services.

If these Terms are considered an offer, then your acceptance is limited strictly to these Terms of Service.

UPDATES, ADD-ONS & CHANGES

We're always evolving (like your wellness journey). Any new features, tools, or matcha magic added to our store will also be subject to these Terms. You can always find the most up-to-date version of our Terms of Service on this very page.

We reserve the right to change or update these Terms at any time by posting updates here. Continued use of our site means you accept the changes, even if you missed the memo.

OUR ONLINE STORE

Our online shop is hosted on Shopify, which provides us with a secure e-commerce platform that powers everything from matcha orders to checkout. It helps us deliver Ikie Matcha’s premium powders straight to your doorstep.

SECTION 1 – SIPPING RESPONSIBLY: ONLINE STORE TERMS

By using our site, you confirm that you're of legal age in your region — or that you have permission from a parent or guardian to explore our matcha world and make a purchase on behalf of a minor.

We’re all about clean energy, not shady business — so please don’t use Ikie Matcha products or services for anything illegal, harmful, or unauthorized.

If any of these terms are broken, we may suspend or end your access to our services.

SECTION 2 – GENERAL CONDITIONS (aka The Ground Rules)

We reserve the right to refuse service to anyone, at any time, if something feels off or goes against our values.

By using our site, you understand that anything you submit (excluding sensitive info like credit card details) might be transmitted over networks. Credit card info is always encrypted and secure.

Please don’t reproduce, copy, sell, or exploit any part of Ikie Matcha — including our website and services — without written permission.

SECTION 3 – A QUICK NOTE ON INFO ACCURACY

We do our best to keep everything on our site accurate, but sometimes, info may be outdated or incomplete. Content may change anytime without notice.

SECTION 4 – PRICES & CHANGES

Prices may change without prior notice. We may update or discontinue products or services anytime, and we are not liable for impacts caused by such changes.

SECTION 5 – OUR PRODUCTS

Some products may only be available online, with limited stock. Returns or exchanges are subject to our Return Policy.

Colors, descriptions, and product visuals may vary slightly due to screen differences.

We may also limit sales or shipping locations at our discretion.

SECTION 6 – BILLING INFO & ORDERS

We may refuse or limit orders if necessary (e.g., multiple bulk orders or suspected resale). Please keep your billing, shipping, and contact info accurate and up-to-date.

SECTION 7 – OPTIONAL TOOLS

Sometimes, we provide access to third-party tools. These are offered “as is” and “as available.” Ikie Matcha does not control or endorse them.

SECTION 8 – THIRD-PARTY LINKS

Our site may contain third-party links. Ikie Matcha is not responsible for their content, policies, or services. Please review their terms before using them.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

By submitting ideas, feedback, or content, you grant Ikie Matcha the right to use, edit, share, or feature it without needing further permission or compensation.

You’re responsible for ensuring your content doesn’t violate rights, laws, or respect.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

There may occasionally be errors or omissions in product descriptions, pricing, or availability. We reserve the right to correct these anytime without notice.

SECTION 12 – PROHIBITED USES

You may not use this site for unlawful purposes, to infringe rights, spread harmful code, spam, harass, or interfere with site security. Violation may result in termination of access.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

All products and services are provided “as is” and “as available.” Ikie Matcha makes no guarantees regarding uninterrupted or error-free use.

We are not liable for any damages arising from use of our site or products, except to the extent permitted by law.

SECTION 14 – INDEMNIFICATION

By using this site, you agree to indemnify and hold harmless Ikie Matcha, its team, partners, and affiliates from any claims arising from your use of the website or violation of these Terms.

SECTION 15 – SEVERABILITY

If any provision is found unenforceable, the rest of the Terms remain in effect.

SECTION 16 – TERMINATION

These Terms remain in effect unless terminated by either you or Ikie Matcha. We may suspend or terminate access at our discretion if Terms are violated.

SECTION 17 – ENTIRE AGREEMENT

These Terms, along with any policies posted on this site, represent the full agreement between you and Ikie Matcha.

SECTION 18 – CHANGES TO TERMS OF SERVICE

We may update or revise these Terms anytime by posting changes on this page. Continued use of the site means you agree to them.

SECTION 19 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at care@ikie.in