At Ikie Matcha, we take pride in delivering authentic, fresh, and premium-quality Japanese Matcha. If you’re not completely satisfied, here’s how we can help:
✅ Eligible Returns
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Damaged or tampered packaging upon delivery.
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Wrong product received.
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Quality issues (if proven with photos/videos within 48 hours of delivery).
❌ Non-Returnable Items
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Opened or partially used matcha packs (due to hygiene & freshness concerns).
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Products purchased during flash sales or special promotions (non-refundable unless damaged).
💰 Refunds & Replacements
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Approved returns are eligible for full refund or free replacement.
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Refunds are issued to your original payment method within 5–7 business days after inspection.
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For replacements, shipping is free of charge.
📝 How to Request a Return
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Email us at support@ikiematcha.com within 48 hours of delivery.
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Attach clear photos/videos of the issue.
Our support team will review and confirm the next steps.
